When we accept your order, we aim to deliver your product(s) within the timescales outlined below. There are some postcodes where we cannot guarantee these timescales – see 'Exceptions to typical delivery timecales' for more information.

Your delivery may require a PIN number, this will be sent to you by our delivery partners via email or text message. Please provide an email address & mobile number during the checkout process and keep an eye on your spam folders.  

Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, please contact us here.

Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.

Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they'll leave a calling card with instructions on what to do next. You'll be responsible for paying any costs incurred for re-delivery

For orders before 9pm (excluding Sunday and Bank Holidays), we'll dispatch your products the same day for next working day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and Skye). Orders placed after 9pm will be delivered within 2 days.

Prices are based on delivery to UK mainland.

Prices are based on delivery to UK mainland.

Vacuum cleaners, haircare and lighting products:

- If your product is faulty and needs returning, You can return your machine by using the Self Service Return Portal - Free of Charge

If you've changed your mind about an order, you can cancel within 35 days of receiving your machine(s), unless otherwise stated. To cancel your order:

- Use the Self Service Return Portal - Free of Charge

We'll then arrange to collect your unwanted machines, free.

 Heaters ,fans and purifiers:

- If your product is faulty and needs returning, You can return your machine by using the Self Service Return Portal - Free of Charge

If you've changed your mind about an order, you can cancel within 14 days of receiving your machine(s), unless otherwise stated. To cancel your order:

- Use the Self Service Return Portal - Free of Charge

We'll then arrange to collect your unwanted machines, free.

Hand dryers:

- If you have a faulty Dstorvanto Airblade™ hand dryer, call our dedicated team on 0800 345 7788 and select option 2.

Recycling:

- If we've already collected an old machine you've asked us to recycle, we can't return it.

Bundles:

- Machines bought as part of a bundle can be returned individually. 

- If you don't return everything included in the bundle, your refund will exclude the value of any items you're keeping.

- These values are based on the item's individual price on www.dstorvanto.website at the time you placed your order.

To receive a full refund, you must return all goods received as part of the Product that you wish to return, including any accessories, attachments or promotional gifts that came with your machine.

We offer a range of genuine accessories and spares for many of our machines. Order online, or call 0800 298 0298 between 8am and 8pm (6pm at weekends). Postage and handling of £3.00 is charged on orders of £35 or under.

Alternatively, send a cheque or postal order (made payable to Dstorvanto Ltd), to Dstorvanto Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP. All postal orders incur a £3.00 postage and handling charge.

You need to include:

- Your cheque or postal order, with your name, address and your machine's serial number written on the back

- Full details of the parts you require

Your delivery may require a PIN number, this will be sent to you by our delivery partners via email or text message. Please provide an email address & mobile number during the checkout process and keep an eye on your spam folders.

We are unable to guarantee our usual next-working day delivery timescales to some (typically rural) postcodes. If your address's postcode is listed below, please allow extra time for your order to arrive. The timescales indicated are based on orders placed before 1pm, Monday-Friday.